Quality Philosophy Evaluation Essay

Focus Paper on timbre Philosophy ratingFocus Paper on Quality Philosophy EvaluationEdward Deming led the reference revolution and defined it from the customers perspective. He argues that the customers definition of quality is the only one that matters (Dale & van Iwaarden, 2007). He defined quality as the extent by which the surgical operation mates the expectations of the customer. He also argued that quality is the responsibility of vigilance. Deming conveyed the importance of leadership in the cultivation of a culture of quality. The principles that underpin his philosophy also indicate that workers were to be trained and introduced to spirit of quality. He argued that employees should play a key graphic symbol in the renewing of the organization. He proposed the 14 point philosophy of quality.1. Create a perpetual drive towards improvement or plan for quality in the long term.2. encompass the new philosophy and adopt quality in the whole organization3. Constant and perp etual improvement4. Organizations should not rely on inspections5. Rely on a single supplier for one item in order to ensure consistency6. The elimination of management by objectives7. Unclear slogans should be distant8. The barriers which exist between departments should be broken9. The transformation to quality should be everyones job10. The removal of barriers which prevent pride of workmanship11. The implementation of upbringing and self improvement12. Instill confidence and eliminate fear in job performance13. Training should be used to remove variations14. The organization should throw quality leadershipJoseph JuranJoseph Juran has also published a vast amount of literature on the topic of quality. Juran has two definitions of quality. The first defines quality as the features of products that meet the needs of the customers and which then allow for customer satisfaction (Juran, 2003). The second definition definesquality as the freedom from errors and freedom from deficien cies which necessitate the redoing of work. Juran came with a trilogy philosophy of quality management. This philosophy included * Quality improvement-this is the process by which originations experience breakthrough in quality * Quality control-this involves the detection of the difference between actual performance and the set goals. * Quality planning-this involves developing processes and products which meet the expectations of the customer. * The above three dimensions of quality were seen as a prerogative of management by Juran. Quality control defines the beat of measure by which quality is determined. Juran saw workers as the implementers of quality. Philip CrosbyPhilip Crosby had a zero defects philosophy on quality management. He defined quality as being the conformance to requirements. He saw zero defects as the performance standard. He argued that everyone should do things right the first time. Therefore, according, to his philosophy, workers play a fundamental role in promoting quality (Oppenheim, Oppenheim & Levine, 2005). Lewis IrelandHe defined quality as the totality of characteristics and features of a service or product that enable it to meet the stated or the implied needs. Lewis Ireland focus on quality in projects. In 1991, Lewis wrote Quality Management for Projects and Programs and stated the importance of integrating quality in projects (Rose, 2005). He has a project management quality philosophy. He argued that quality planning should be used to identify quality standards which are relevant for the project. Project managers have a critical role to play in managing quality. RecommendationThe philosophy espoused by Edward Deming holds more water in the current competitive business environment. Deming views quality as a variegate management initiative which is permanently existent in the methods, systems and processes. He provides the principles which should be followed by management in order to cultivate a culture of quality. In add ition, his philosophy is more comprehensive and flexible and therefore easily applied by todays managers.ReferencesDale, B. G., & van Iwaarden, J. (2007). Managing quality. Blackwell PublishingJuran, J. M. (2003). Juran on leadership for quality. Simon and Schuster.Oppenheim, A. J., Oppenheim, R., & Levine, D. M. (2005). Quality management (pp. 75-76). McGraw-Hill/Irwin. Rose, K. (2005). Project quality management why, what and how. J. Ross Publishing.